Terms Of Service

Last updated: March 13, 2025

ACTIVE MEMBERSHIP POLICY

We are delighted to have you as a valued member and are committed to providing you with a rewarding membership experience. To ensure your membership remains active, please adhere to the following requirements:

1. Annual Membership Payment

  • As a member, you are required to submit your annual membership payment on or before the due date specified.
  • After your first payment, you may set up recurring payments to ensure timely renewals for the duration of your membership.
  • An email reminder will be sent to you a minimum of two weeks before your payment is due. Please ensure your email address is current and accurate.

2. Continuing Education Units (CEUs)

  • A total of 24 Continuing Education Units (CEUs) must be submitted each year.
  • If you hold an active membership in both Associations, your CEUs will be applied to both memberships.

Please read the following important information regarding membership requirements. Failure to meet any of the conditions above may result in account status changes:

Payment Not Submitted by Due Date

  • If your annual membership payment is not received by the required due date, you will receive an expired membership email notification.
  • After this notification, your membership account will be closed. You will not be able to submit a payment without contacting the appropriate association to reopen your account.

Failed Payments

  • If your recurring payment fails, you will receive a failed payment notification via email.
  • To avoid account closure, you must update your payment method and resubmit the payment within 2 business days. If your payment is not received, your membership account will be closed.
  • You will need to contact the appropriate association to reopen your account to submit the payment.

Payment Submission Without Required CEUs

  • If you submit your membership payment without meeting the CEU requirements, you will receive a 30-day notice to submit the remaining CEUs.
  • You must complete and submit the required CEUs within 30 days, or your profile will become inactive.
  • If your profile becomes inactive, you will receive a notification with an additional 15-day grace period to submit the required CEUs.
  • Failure to submit the required CEUs within the extended 15-day grace period will result in the cancellation of your membership.
  • After cancellation, you may request a membership refund. Please refer to the refund policy when submitting your request.
  • To reactivate a terminated membership, you must email the appropriate association with proof of the required CEUs. If approved, your membership will be reopened, and you will be required to resubmit the annual membership payment to reactivate your membership.

We appreciate your attention to these requirements and thank you for your continued membership. If you have any questions, please feel free to contact us.

CANCELLATION POLICY AND PROCEDURE

We would like to express our sincere gratitude for the time and dedication you have given to the association.

To formally cancel your membership, please complete the Association Exit Survey. Once the survey is submitted, it will automatically notify the association of your cancellation.

If you have recently submitted an annual membership payment, please refer to the refund policy when processing your cancellation.

Thank you once again for being a part of our community. We wish you all the best on your future journey.

REFUND POLICY

All refund requests must be submitted in writing and sent via email to the appropriate Association at [email protected] or [email protected].

If you wish to request a refund due to the cancellation of your membership, please review the cancellation policy and submit your cancellation request.

Refunds within 7 Days of Payment:

  • Members who request a refund within 7 days of their membership payment may receive a full refund, minus a 3% service fee.

Refunds within 30 Days of Payment:

  • Members who request a refund within 30 days of payment are eligible for a refund minus a 3% service fee and the equivalent cost of one month of membership.

Refunds between 31 and 60 Days After Payment:

  • Members who request a refund between 31 and 60 days of payment are eligible for a 50% refund, minus a 3% service fee. Refunds may be issued via check.

Refunds After 60 Days:

  • Refunds will not be issued if the refund request is made more than 60 days after the initial membership payment. However, members can still cancel their membership by completing the cancellation exit survey on the RV Service Group dashboard.